Root Cause Analysis, Corrective and Preventive Action
Understanding the root cause of a problem is the first step toward long-lasting improvement. This focused 2-hr course will review the requirements of how to conduct an effective root cause analysis that identifies the problem and not the symptoms. Further, this training will provide valuable insights into developing corrective and preventive actions that will contribute to significant improvement of issues and ensure they do not reoccur.
Participants will learn how to apply structured RCA methodologies, including how to ask the right questions, gather relevant data, and evaluate contributing factors. Through real-world examples and best practices, the training emphasizes proactive thinking and continuous improvement to support strong food safety, quality, and compliance systems.
Whether you're in charge of quality, operations, or compliance, this course provides practical tools and insights to drive impactful change and elevate organizational performance.
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Learning Objectives:
- Understand the importance of conducting effective root cause analysis (RCA)
- Be able to distinguish between a symptom vs the actual problem
- Cover the RCA concepts - Brainstorming, Affinity Diagram, 5 Why's, Fishbone Diagram
- Determine the difference between Corrective and Preventive Action (CAPA)
- Apply learnings through interactive, engaging exercises with real world examples
- Improve your knowledge and ability to conduct RCA/CAPA plans for compliance
Who Should Attend:
This course is ideal for professionals responsible for identifying, managing, or preventing food safety, quality, or process-related issues, including:
- Quality Assurance/Quality Control personnel
- Food Safety and HACCP Coordinators
- SQF/BRC/IFS/FSSC 22000 Practitioners and Auditors
- Production and Operations Supervisors
- Regulatory Compliance staff
- Continuous Improvement and Lean Manufacturing teams
- Internal Auditors
- Managers and team leaders involved in decision-making or incident response
No prior experience with RCA is required—this course is designed to be accessible and practical for all levels.